About Us

IBACI® serves the growing professional community in business analysis and customer service, supporting individuals across diverse roles,

OUR MISSION

To equip professionals with the knowledge, skills, and toolsto excel in business analysis and customer service.
To set standardsthat elevate professionalism, integrity, and innovation in business and customer intelligence across industries.
To provide a platform for networking, learning, and leadership development, connecting professionals locally and globally.
To contribute to national and regional economic developmentby enhancing service delivery and business intelligence capacity.

OUR VISION

To be Africa’s leading professional body advancing excellence in business analysis and customer intelligence, empowering individuals and organizations to deliver world-class service and sustainable growth.

IBACI® Pillars

Our Core Values (IBACI® Pillars)

Excellence

We strive for the highest standards in business analysis, customer service, and professional practice.

Professionalism

We promote competence, discipline, and ethical conduct in every area of practice.

Collaboration

We foster partnerships, teamwork, and knowledge sharing among members and stakeholders.

Integrity

We uphold honesty, transparency, and accountability in all our engagements.

Impact

We are committed to creating measurable value for individuals, organizations, and society.

Innovation

We embrace creativity and new ideas to solve complex business and customer challenges.