IBACI TRAINING
What We Do
We exist to develop world-class professionals and equip organizations with the right tools to compete globally.
Gain industry-recognized certifications that demonstrate your expertise and commitment to professional standards.
Our certifications include:
• Certified Business Analysis Professional (CBAP®)
• Certified Customer Service Management (CCSM®)
• Certified Call Centre Management (CCCM®)
• Certified Data and Intelligence Analyst (CDIA®)
• Certified Customer Experience Leader (CCEL®)
Our IBACI Academy provides practical, high-impact training designed around your organization’s specific goals.
Whether virtual or in-person, our workshops and certificate courses cover:
• Business Analysis & Process Improvement
• Customer Service Excellence
• Customer Journey Mapping & Root Cause Analysis
• Complaint & Conflict Resolution
• Leadership & Team Performance
• Data-Driven Customer Intelligence
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